EMAIL RATING

1. Disable “Happy Rating Follow Up” email in the L27 settings -> Email Templates
2. Edit the “Booking Rating” email in the L27 settings -> Email Templates
3. In the content editor, click the </> on the right of the menu options, which will show you the raw code of the email.
4. Scroll down or search for “{{ rating_good_url }}” and replace it with “https://yourdomain.com/yourlink”
5. Scroll down or search for “{{ rating_ok_url }}” and replace it with “https://yourdomain.com/yourlink”
6. Scroll down or search for “{{ rating_bad_url }}” and replace it with “https://yourdomain.com/yourlink”
7. In my opinion both ok and bad should point to the same page with a feedback form where customers can vent like HERE.
8. The good link should point to a page that gives customers the option to click on an image that will take them directly to leaving a review on yelp, facebook, google, etc. like HERE.

SMS RATING

1. Disable “Happy Rating Follow Up” SMS in the L27 settings -> Text Messages
2. Edit the “Booking Rating” SMS in the L27 settings -> Text Messages
3. Search for “{{ booking_rating_url }}” and replace it with “https://yourdomain.com/yourlink”
4. “https://yourdomain.com/yourlink” should look something like HERE.
5. In my opinion both ok and bad should point to the same page with a feedback form where customers can vent like HERE.
6. The good link should point to a page that gives customers the option to click on an image that will take them directly to leaving a review on yelp, facebook, google, etc. like HERE.

As always, if you have found this useful in any way, please feel free to donate HERE.

If you don’t feel comfortable attempting this yourself, feel free to reach out and I can help out for a nominal fee.